Terms & Conditions

About Us

We are Rose & Rose Models Ltd, company number 12126531 registered in England and Wales.

VAT registration number: 334775677.

Place of business registration,14a Albany Road, Weymouth, Dorset, United Kingdom, DT4 9TH.

Business Postal Address: -

The Office.

Rose & Rose Ltd,

8 Woodcutters Close,

(Off Ringwood Road)

Three-legged Cross,

Wimborne,

Dorset,

BH21 6FR.

Website – Email us: support@roseandrosemodels.co.uk

Some Definitions

Back order - orders taken for models or products which are temporarily out of stock.
Customer - the person or individual who agrees to purchase products from Rose & Rose Models Ltd.
Copyright - the exclusive right associated with the design and manufacture of our models granted by UK law.
Intellectual Property - ownership of property that results from original creative thought
Pre order - orders taken for brand new models which have never been released for retail sale.

Terms and Conditions - the legal document governing the agreement between the seller, Rose & Rose Models Ltd and the customer, the person using or purchasing goods from our website.

Rose & Rose Models Ltd Terms and Conditions

Please take some time to read our terms and conditions which are explained in the following paragraphs. Your use of our website constitutes you agreeing with to our terms and conditions of use.

Our terms and conditions will be subject to periodic review and therefore maybe revised at any time without notice. Please check this section periodically for any changes in our terms and conditions.

Copyright and Intellectual Property

Rose & Rose Models Ltd own the intellectual property rights to our website, this includes of the all images, wording and materials published on it.

All images, wording and materials used on the Rose & Rose Models Ltd website are subject to copyright laws.

Images shall not be copied, downloaded, or altered without first obtaining written permission from the owners of Rose & Rose Models Ltd.

Important Disclaimer and Product Safety Statement

Rose & Rose models are not classified as children’s, toys and therefore do not comply with the Toys (Safety) Regulations 2011 in Great Britain and Northern Ireland.

Our models and kits are detailed scaled replicas of building or articles used on or around historic or modern railways settings. All models and accessories sold by Rose & Rose Models Ltd have been designed for the intended use by collectors or persons over the age of 14 years.

We have researched historical information detailed on our website and packaging and to the best of our knowledge the information should be correct. However, we cannot guarantee information or model accuracy. As such if new data becomes available retail models, packaging or wording on the website may be changed at our discretion.

Product Information and Descriptions

Unless otherwise stated all models advertised on our website have been designed and manufactured in the UK by Rose & Rose Models Ltd. Where possible we support UK business and use UK manufactures and suppliers.

Hand painted models may vary in colour between individual models and batches. Our manufacturing and business philosophy is one of continuous improvement. We use the latest technology to develop our products and perfect our manufacturing and technical knowledge. This will from time-to-time result in subtle differences between models and batches of models.

Unpainted models may have small blemishes from the model cleaning processes this is normal and does not affect paint adherence when using our recommended Mr Hobby products.

Pricing & Availability

Our advertised prices are subject to regular review. Rose & Rose Models Ltd reserves the right to change advertised prices at any time and without notice.

Situations may arise when the advertised price is incorrect and under such circumstances Rose & Rose Models Ltd are not obliged to supply products that fall into this category.

All products are subject to availability.

All prices displayed on our website are inclusive of VAT.

Postage will be added to the order as the final stage of the process at the checkout. The total cost including postage and packing will be displayed to the customer prior to order confirmation.

Orders

By placing an order with Rose & Rose Models Ltd the customer has agreed to our terms and conditions.

Rose & Rose Models Ltd reserve the right to cancel orders without warning or explanation. The customer will receive email notification from Rose & Rose Ltd confirming order details, description, price, VAT and postage. The order confirmation email will also include a right to cancellation statement.

Payment

Prices displayed on the Rose & Rose Ltd website are inclusive of VAT which is levied by HM Revenue and Customs and charged at the current standard rate of 20%. The total purchase price i.e. the price at checkout will include postage and packing will be displayed to the customer prior to order confirmation. Full payment of the order is required before models or products are despatched.

All credit/debit card payments are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Delivery & Costs

Delivery time scales and associated costs are displayed on our website. Order dispatch should be within 2 days of order receipt, with delivery made within 2 days of despatch. If for any reason this is not possible Rose & Rose Models Ltd will contact you and ask how you wish to proceed. Options are a full refund or agreement of a new delivery date.

Rose & Rose Models Ltd reserve the right to adjust the cost associated with postage and packing. Adjustments will be displayed on our website and not be made retrospectively to any order already placed. All delivery’s will be tracked and signed for on receipt of goods.

As a leading and reputable courier use DPD to deliver our models. At present we can only deliver to the UK mainland. DPD have a number of delivery options available full details can be viewed on the DPD website however we have summarised them below,

Delivery to all parts of the UK mainland is £4.79 including VAT

Missed Deliveries

DPD will make a maximum of two delivery attempts before returning the order back to us, if the order is then sent back to us there will be a £7.50 charge for the failed delivery attempt. The DPD offer a number of options for you to use if you are unable to be home for your secure delivery.

Leave Safe Delivery Option - if you think you won't be in when the parcel arrives. You must provide instructions when DPD email you with your delivery confirmation, which is sent to you both the day before and in the morning on the day of delivery. If you do not provide leave safe instructions, then the driver will leave your parcel at their discretion. By nominating a safe place, you accept responsibility once it is left at your property.

Secure Delivery Option - The driver will knock; they'll then take a photo of the parcel in your doorway (as proof of delivery instead of you signing for it). If you aren't in, you can provide instructions via the links in the delivery confirmation email DPD will send you both the day before your delivery and on the morning of your delivery. You can also provide instructions via the DPD app. Please note you might also see this option referred to as a 'Signed for Delivery', however since Covid a signature is no longer required, hence we've changed the name to better explain this option. If you have a leave safe preference saved in the app then this will mean that your secure delivery can be left safe if you are not available.

Delivery Phishing/Scam Email Attempts

If you receive an email asking for money for a parcel delivery, or something doesn't quite add up, please double check with the courier before handing over any money as this could be a scam. If you are unsure about an email you have received from a 3rd party such as a delivery company, we would always recommend going directly to that company’s website and entering your tracking number rather than clicking the links in the email.

We cannot advise on this ourselves, but you can seek advice from our couriers who would be happy to advise further. You can find further information on these attempts on the DPD website.

Returns & Cancellations Policy

Models and accessories purchased from Rose & Rose Models Ltd maybe returned within 14 days of receipt of the goods and will be subject to a full refund providing the following conditions are met:

Boxes, packages, or bags shall be sealed and un-opened and in display condition.

Items returned shall be in the “as sent condition”, that is the condition goods were dispatched from Rose & Rose Models Ltd.

UK law allows refunds to take into account any reduction in the value of the product or goods returned. Returns shipping costs including packaging shall be at the customer’s expense.

Returns are your responsibility until the point of receipt by Rose & Rose Models Ltd. We are not responsible for returned items or goods lost or damages in transit. Please use a reputable delivery service. We reserve the right to reject a return for refund if models or goods are not returned in the “as sent condition”.

A handling charge maybe applied; this would be made at our discretion. The handling charge is an administration fee applied for our time to inspect the product and adjust our inventory. The handling charge would be deducted from the refund and shall be no more than 10% of the original order value.

Postage will be reimbursed in line with UK law. All reimbursement will be made in line with our basic delivery charge. Your refund, and if applicable, less our handling costs will be made within 28 days of the goods being received by Rose & Rose Models Ltd.

Cancellations are made by contacting us through your online account, by email or calling us on +44 7443 141457. Charges may apply.

You must notify Rose & Rose Models Ltd within 48 hours of missing or damaged models or products. We are not responsible for items lost in transit. Claims for lost deliveries must be made by the customer with the delivery service provider.

Please use the below address for all returns,

Business Postal Address,

The Office.

Rose & Rose Ltd,

8 Woodcutter Close,

(Off Ringwood Road)

Three-legged Cross,

Wimborne,

Dorset,

BH21 6FR.

Back Orders

Back ordering is offered to the customer by Rose & Rose Models Ltd and will be accepted for current models or products. Peaks in demand may deplete our stock and is therefore an option to the customer to secure a model or product when it next becomes available.

Back-order models or products will be clearly labelled on our website. An estimated delivery date will be provided at the checkout. We advise that when making your initial back order you contact us by email or speak to us to ensure you are happy to use this service. We offer this service because we want to be open, transparent, honest and build a relationship with our customers.

For current models i.e. those which have already been offered for retail backorders once accepted shall be despatched within 30 days. In the event we are unable to meet this target a full refund shall be made.

Back-order cancellations can be made within 14 days of order placement without reason or by writing to our head office or emailing support@roseandrosemodels.co.uk. A full refund shall be made to your bank account within 48 hours of receipt of notice for cancellation.

Pre Order & limited Editions

Pre order is offered to the customer by Rose & Rose Models Ltd and will be accepted for models which are in the design process and not yet released for retail.

For new models and limited editions i.e. those which have not been released for retail a date for release will be provided on the website this could be up to 3 months in advance.

Back-order cancellations can be made at any time until a delivery date is released. At this point the order is treated as an order placement as such cancellations can be made within 14 days.